General Terms an Conditions and Privacy Policy

Provision of Information:
I am obligated to provide the client with information regarding the treatment at all stages of the process. You are required to provide relevant information to me via the intake form.

Cancelling Appointments:
You can cancel an appointment in time (at least 24 hours in advance). If you cancel later, half of the costs for the reserved time will be charged.

Handling Your Privacy:

Your File: For proper treatment, it is necessary that I, as your treating therapist, keep a file. This is also a legal obligation imposed by the WGBO (Dutch Medical Treatment Agreement Act). The retention period of the file is 20 years. Your file contains notes about your mental and physical condition and information about the treatment. It also includes information necessary for your treatment, which I have obtained—with your explicit consent—from another healthcare provider, such as your GP. I do my utmost to safeguard your privacy. This means, among other things, that I:

handle your personal and medical data with care, and
ensure that unauthorized individuals do not have access to your data.

As your treating therapist, I am the only person with access to your file. I have a legal duty of confidentiality (professional secrecy). As a client, you have the right to access your file.

Sharing Information About You with Others:
The data in your file may also be used for the following purposes:

To inform other healthcare providers, e.g., when the therapy has concluded or during a referral to another therapist. This only happens with your explicit consent.
For use during my absence (substitution).
For anonymized use during intercollegiate consultations.
A small portion of your data is used for financial administration to allow me to create an invoice.

If I wish to use your data for any other purpose, I will inform you and request your explicit consent.

Website Privacy:
The website of the Practice for Personal Guidance & Coaching uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies" (text files placed on your computer) to help analyze how users use the site. You can read more about cookies and Google Analytics [here].

Invoice:
The invoice you receive will contain the data required by your health insurance provider so that you can submit it for reimbursement. This includes your name, address, date of birth, the date of the session, a description of the treatment, and the cost of the session.

Consent for Treatment and Referrals:
I will not perform any (treatment) actions without your consent. I am obligated to refer you correctly to a fellow healthcare provider or a doctor if my treatment is not appropriate or sufficient.

Termination of Treatment:
This can take place at any time by mutual agreement. If you no longer wish to continue the agreement or deem it unnecessary, you may terminate it unilaterally.

Treatment of Minors:

If the client is a minor, consent for treatment must be provided by both custodial parents by completing and signing a treatment agreement. Even if parents are divorced, both must sign for treatment to begin. This applies to children under 16. From age 12, the child must also give consent to start treatment.

Right to Information for Minors:
For children under 12, the right to information lies with the parents. For children between 12 and 16, the right lies with both the child and the parents. From age 16, the client themselves holds the right to information.

Licenses/Memberships:
I am affiliated with the Dutch Association of Hypnotherapists (NBVH) under member number 04006 and receive an annual license that is visibly displayed in the practice. This license is issued annually by the NBVH and guarantees that I meet the required standards in terms of training, continuing education, and peer review. More information can be found at www.hypnotherapie.nl.

Reimbursement by Health Insurer:
You are personally responsible for submitting claims to your health insurer and must check whether the insurer covers the consultations. You can mention that I am affiliated with the NBVH (Dutch Association of Hypnotherapists) under member number 04006 and the RBCZ (Register of Complementary Healthcare Professionals) under license number: 403214R. I am not liable if the insurer does not reimburse the costs.

Rates and Payment Terms:
After the consultation, you will receive a digital invoice by email. The payment term is one month. Current rates are listed on this website on the Rates page. If payments are not made on time, I will transfer collection of outstanding amounts to a debt collection agency. The agency will charge statutory interest and collection fees. The payment terms of Medicas apply.

Complaints Procedure:
If you have a complaint, you are requested to submit it in writing. We will first try to find a solution together. If we cannot resolve the matter, you can report the complaint to my professional association: the Dutch Association of Hypnotherapists (NBVH). All information is available on the NBVH website.
The Practice for Personal Guidance & Coaching is also registered with an independent disputes committee: the Foundation for Complementary and Alternative Medicine (S.C.A.G.), registration number 10137. Website: [SCAG]
Contact Information: SCAG, Stadsplateau 7 - 8.22, 3521 AZ Utrecht, Tel: 085-9022863, Email: info@scag.nl.
If you ask the Complementary Healthcare Disputes Committee (GCG) for a ruling on your complaint, this ruling is binding for me, which means I will comply.

Legal Liability:
The sole proprietorship Practice for Personal Guidance & Coaching is the only contractor for all work. Dutch law applies. The total liability of the sole proprietorship is limited to the compensation provided under its professional liability insurance. These terms and conditions apply to all services, deliveries, and treatment agreements provided by the Practice for Personal Guidance & Coaching and have been sent to the client via a link to this page prior to the treatment.