General Terms an Conditions and Privacy Policy

Terms and Conditions and Privacy Policy

Provision of Information: I am obliged to provide the client with information regarding the treatment at all stages of the process. You are obliged to provide me with relevant information via the intake form.

Cancelling an Appointment:
You may cancel an appointment in good time (at least 24 hours in advance) free of charge. If you cancel later than this, half the cost of the reserved time will be charged.

Handling Your Privacy:

Your File:
For proper treatment, it is necessary for me, as your treating therapist, to keep a file. This is also a legal obligation under the WGBO (Dutch Medical Treatment Agreement Act). The retention period for the file is 20 years. Your file contains notes on your mental and physical condition, as well as data relating to the treatment. It also includes information necessary for your treatment that I have obtained, with your explicit consent, from another healthcare provider, such as your GP. I make every effort to safeguard your privacy. This includes handling your personal and medical data with care and ensuring that unauthorised persons do not have access to your data. As your treating therapist, I am the only person with access to the information in your file. I am bound by a legal duty of confidentiality (professional secrecy). As a client, you have the right to inspect your own file.

Sharing Information About You With Others:
The data in your file may also be used for the following purposes:

To inform other healthcare providers, for example when treatment has been completed or in the case of a referral to another practitioner. This only takes place with your explicit consent.
For use by a locum during my absence.
For anonymised use during peer review (intercollegiate assessment).
A small part of the data in your file is used for financial administration, so that I can issue an invoice.

Should I wish to use your data for any other reason, I will inform you beforehand and request your explicit consent.

Website Privacy:
The website of Praktijk voor Persoonlijke Begeleiding & Coaching uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies" (small text files placed on your computer) to analyse the use of the website. More information about cookies and Google Analytics can be found here.

Invoice:
The invoice you receive includes the information requested by health insurers, so that you can submit it for reimbursement. This concerns your name, address and place of residence, your date of birth, the date of treatment, a description of the treatment, and the cost of the session.

Consent for Treatment and Referral:
I will not carry out any specific treatment or intervention without your consent. I am obliged to refer you appropriately to a fellow healthcare provider or physician if my treatment is not suitable and/or sufficient.

Termination of Treatment:
Treatment may be terminated at any time by mutual agreement. If you no longer wish, or no longer consider it necessary, to continue the treatment agreement, you may terminate it unilaterally.

Treatment of Minors:
If the client is a minor, consent for treatment must be given by both parents with parental authority, by completing and signing a treatment agreement. This also applies when parents are divorced; the signatures of both are required to begin treatment. This applies to children up to the age of 16. From the age of 12, the child must also personally consent to starting treatment.

Right to Information for Minors:
The right to information rests with the parents for children up to the age of 12, with both the child and parents jointly for children aged 12–16, and with the client themselves from the age of 16 onwards.

Licences/Memberships
I am affiliated with the Dutch Association of Hypnotherapists (NBVH) under membership number 04006, and I receive a licence each year, which is displayed in the practice. This licence is issued annually by the NBVH and guarantees that I meet the required standards regarding training, continuing education, and peer supervision. More information about the NBVH can be found at www.hypnotherapie.nl.

Submitting Claims to Your Health Insurer
You are responsible for submitting claims to your health insurer and for finding out whether your insurer reimburses these consultations. You may state that, as a therapist, I am affiliated with the NBVH (Dutch Association of Hypnotherapists) under membership number 04006, and with the RBCZ (Register of Practitioners in Complementary Healthcare) under licence number 403214R. I am not liable in the event that a health insurer does not reimburse the amount.

Rates and Payment Terms
You will receive a digital invoice by email following the consultation. The payment term is one month. Current rates for the practice are listed on the website, on the Rates page. Should payment not be made on time, I will transfer collection of the outstanding amount to a debt collection agency. The collection agency will charge statutory interest and collection costs. The payment terms of Medicas apply.

Complaints Procedure
If you have a complaint, you are asked to submit it in writing. We will then first seek a solution together. If we are unable to reach a resolution, you may submit your complaint to my professional association: the Dutch Association of Hypnotherapists (NBVH). All relevant information can be found on the NBVH website.

Praktijk voor Persoonlijke Begeleiding & Coaching is also registered with an independent disputes committee: Stichting Complementaire en Alternatieve Geneeswijzen (SCAG), under registration number 10137. Website: SCAG.
Contact details: SCAG, Stadsplateau 7 – 8.22, 3521 AZ Utrecht, Tel: 085-9022863, Email: info@scag.nl.

f you request the Geschillencommissie Complementaire Gezondheidszorg (GCG, Disputes Committee for Complementary Healthcare) to issue a ruling on your complaint, this ruling is binding on me. This means that I will comply with it.

Statutory Liability
The sole proprietorship Praktijk voor Persoonlijke Begeleiding & Coaching is the sole contractor for all services provided. Dutch law applies. The overall liability of the sole proprietorship is limited to the amount paid out under its professional liability insurance. These terms and conditions apply to all services, deliveries, and treatment agreements carried out by the sole proprietorship Praktijk voor Persoonlijke Begeleiding & Coaching, and are sent to the client by email via a link to this page prior to treatment.